Reference

Privacy Policy for your account

Your account, wallet records and lobby activity sit under one Privacy Policy at pic4d, so you know what data we collect before you open an account.

DANA data useOVO receipt recordsGoPay wallet checksQRIS scan privacy

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Indonesia privacy terms for your wallet

pic4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Account privacy at pic4d starts with data we need to run your account: name, mobile number, login records, device details, wallet references and game activity such as Blackjack, Aztec Gems Deluxe or Basketball Betting sessions. We use those details to open your account, secure access, process

1
DANA, OVO, GoPay and QRIS transactions, answer support requests and meet operational checks that apply where local law permits. If you access from Makassar, the same policy applies to your account data as it does across supported Indonesia regions. We do not sell your personal data.
2
We share limited details only with payment processors, security tools, service partners and authorities when a valid legal request applies. You can ask us to correct account details, check retained records or close an account data request through support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PRIVACY

Reach us about data requests

Privacy questions need a clear path, not a generic inbox. Our support team handles account data requests every day from 09:00 to 23:00 WIB through live chat, WhatsApp and email. To protect you, we may ask you to confirm the mobile number, recent wallet rail and account step before changing or releasing any personal data.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB when you need a fast privacy answer. We can explain account data use, cookie settings and payment record handling after you confirm your mobile number.

WhatsApp support

Message our WhatsApp line for correction requests, wallet data questions or login activity checks. We will not ask for your password, and we may verify DANA, OVO, GoPay or QRIS references.

Email privacy desk

Send longer requests by email when you need access, correction or deletion handling. Include your account ID and registered phone number, but do not send PINs, passwords or screenshots showing full wallet credentials.

DATA HANDLING

How we protect payment privacy

Privacy controls are built into the account flow, not added after you ask. We collect the least data needed for login, wallet checks, transaction records, security alerts and support follow-up.

Account data

We collect account details you provide during opening and later updates, including your name, phone number and contact route. These details help us match support requests to the correct account without exposing private wallet data.

Payment records

DANA, OVO, GoPay and QRIS activity is stored as transaction references, timing, status and account links. We use those records to trace deposits, verify withdrawals and resolve wallet disputes with limited staff access.

Device checks

When you log in, we record device type, IP signals and session timing to spot unusual access. You can go to Account > Security > Devices to check recent sessions on your phone browser.

Cookie choices

Cookies keep you signed in, remember language settings and help us detect risky sessions. You can clear browser cookies anytime, though you may need to log in again and confirm account access.

Retention periods

We keep records only as long as needed for account operation, payment tracing, dispute handling and legal duties. When retention is no longer needed, we delete or anonymise data from active systems.

Change requests

Ask support to correct your phone number, email or identity details when they are outdated. We verify the request first, because a privacy change can affect login recovery and withdrawal checks.

Questions about your personal data

We wrote these answers for account holders who want to know exactly how privacy works before they open an account or update wallet details. If your question involves a live transaction, contact support with the account ID, payment rail and transaction time so we can check the right record.

We collect account details such as name, phone number, login records, device signals, payment references and support messages. Game activity may include titles opened, session time and wallet actions linked to your account.

We use wallet references to confirm deposits, trace withdrawals, handle disputes and detect mismatched account activity. We do not need your full wallet password, PIN or private app login to process a request.

Yes. Contact live chat, WhatsApp or email support from 09:00 to 23:00 WIB. We may ask you to confirm your account ID, registered phone and recent payment rail before updating personal details.

Cookies help keep your session active, remember settings and detect risky logins. If you clear cookies on your browser, you may need to log in again and confirm access through the normal account step.

Only limited staff and payment service partners can access payment records when needed for processing, tracing or dispute handling. We keep access restricted and use transaction references rather than full wallet credentials.

We keep account and payment records for as long as needed to operate your account, handle disputes and meet legal duties. After that, records are deleted, anonymised or kept only where required.

Send a deletion request through email support with your account ID and registered phone number. We verify ownership first, then explain what can be deleted and what must remain for legal or transaction reasons.

Privacy Policy for your account

Reach us about data requests

Live chat

WhatsApp support

Email privacy desk

How we protect payment privacy

Account data

Payment records

Device checks

Cookie choices

Retention periods

Change requests

Questions about your personal data

01 What personal data does pic4d collect?

02 Why do you need DANA, OVO, GoPay or QRIS details?

03 Can I ask to correct my account data?

04 How do cookies affect my account privacy?

05 Who can see my payment records?

06 How long do you keep my data?

07 How do I request account data deletion?

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