Reference

Legal Terms for Indonesia

We keep our legal terms plain so you can see what applies before you open an account.

Local-law onlyAccount checksData requestsDevice match

Browse Lobby Read FAQ

Local Law and Account Records

pic4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is simple: access, account use, and any action on pic4d depend on local law and are available only where local law permits. We keep the terms tied to what we can verify on the account, not to broad promises. That means we may

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check your phone number, login history, device, and the payment rail you selected when you ask for an account change or data copy. If something needs to be corrected, we handle it through support and keep a dated record of the request. For local context, the
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payment rails we see most often are DANA, OVO, GoPay, and QRIS, and those names may appear in your account records when you use them. If you reach us from Semarang or elsewhere in Indonesia, the same policy path applies.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to Send Legal Requests

If you need a legal change, data copy, or access check, use the same contact paths we use for account help. Live chat is open in the lobby, WhatsApp is listed in the footer, and email works for longer requests when you need a written trail. We answer from 08:00-22:00 WIB, and we may ask you to confirm your phone number or recent login before we move a request forward.

Team online

Live Chat

Open live chat from the footer when you need a fast legal change request, a data-copy request, or a question about account access. We use your registered number to match the account before we respond.

Message us on WhatsApp if you want a written trail for a correction, deletion request, or appeal about account access. We may ask for your login email and the last payment rail name.

Email

Use email for longer requests that need files or dates. Send from your registered address when possible, and include your account name so we can locate the record without extra back-and-forth.

RECORD CARE

How We Keep Records Safe

Our legal handling stays narrow. We keep only the details needed to verify your account, record changes, and answer requests; cookie use covers login sessions and device recall, not ad tracking language…

Data Scope

We keep account name, phone number, device details, and payment-rail labels only when needed for verification, service, or dispute handling. If we no longer need a field, we stop using it for that purpose.

Cookie Use

Cookies help us keep you signed in, remember the device you used, and reduce repeated checks during the same session. You can clear them in your browser when you want a fresh start.

Login Security

Your password is stored in hashed form, and sensitive actions may trigger a one-time code or a fresh login check. If something looks unusual, we can pause access until you confirm the request.

Record Retention

We retain request logs and account-change records only as long as needed for support, safety, and any local retention duty. After that period, the data is removed or anonymized where the system allows.

Change Requests

To request a correction, copy, or deletion of non-required data, contact us from the registered email or phone number and name the field you want changed. We reply with the next step and any verification needed.

Contact Trail

If your case is time-sensitive, use Live Chat first and ask for a written follow-up by email or WhatsApp. That keeps the request traceable and makes it easier to confirm what we changed.

Questions About Account Access

These are the questions we hear most when someone checks account terms, data use, or access rules before opening an account. Each answer stays tied to what we can verify on your profile, not to broad promises. If your case needs a manual look, use the same contact path from your registered email or phone and ask for a dated response.

Access depends on local law and is available only where local law permits. If the rules change, we may restrict login or certain actions for that location and explain the reason through support.

Use Live Chat, WhatsApp, or email from your registered contact and ask for a data copy. We may ask you to confirm the phone number, recent login, or payment rail name before release.

We keep the details needed for verification and service: name, phone number, device signs, login history, request logs, and payment-rail labels such as DANA, OVO, GoPay, or QRIS when used.

Send the correct detail from your registered email or phone number, tell us which field is wrong, and attach a matching record if you have one. We log the request and reply with the next step.

We keep request records only as long as needed for support, safety, and any local retention duty. When the storage period ends, we remove or anonymize the record under our internal process.

Reply through the same thread, ask for a manual check, and include the account name plus date. We will re-check the file and tell you whether the decision stands or changes.

Legal Terms for Indonesia

Where to Send Legal Requests

Live Chat

WhatsApp

Email

How We Keep Records Safe

Data Scope

Cookie Use

Login Security

Record Retention

Change Requests

Contact Trail

Questions About Account Access

01 Can I use pic4d if local law changes?

02 How do I ask for my account data?

03 What details do you store on my account?

04 How do I correct a wrong profile detail?

05 How long do you keep request records?

06 Who do I contact if I do not agree with a decision?

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